FAQs

General Information

Registration & Pricing

Hotel & Travel

General Information

When does the National Convention officially begin?
The event kicks off on Thursday, November 2 with early bird sessions for attendees starting at 11:oo a.m. and the opening general session at 3:30 p.m.

Where is the event?
Sheraton San Diego Hotel & Marina, 1380 Harbor Island Drive, San Diego, California 92101

When will registration and online housing for the 2017 National Convention open?
Online registration and housing will open in May.

What is the attire?
Business casual is appropriate for all events unless otherwise specified. Be sure to bring a jacket or sweater, as sometimes the session rooms can be on the cool side.

Registration & Pricing

What is the registration fee for event?
Standard full and one-day registration fees will be available in May.  Additional fees will apply for the NCE Professional Development Seminar, NCE Awards Luncheon, Opening Evening Event & Catalyst Awards After Party.

What’s included in my registration fee?
Your full registration includes admission to all general sessions and breakout sessions. It also includes an opening night reception and continental breakfast on Friday and Saturday. One day fees include advertised meals and sessions for specific day.

Does the registration fee include air transportation and hotel accommodations?
All costs for air transportation and hotel accommodations are the responsibility of the attendee.

Will I receive confirmation of my registration?
Yes. After you register online, you will receive an automated email confirming your registration. If you email, fax or mail your registration form, a confirmation will be sent via email. If you have any questions, please contact Robin Powers at robin@cmig.com.

What types of payments are accepted?
We accept Visa, MasterCard and American Express. In addition, you can select “pay by check”, however your registration will not be confirmed until payment has been received by The Arc.

What is the cancellation policy?
Cancellations may be made for a full refund, less a $25.00 processing fee, if received up to 30 calendar days prior to the start of the event. If you cancel less than 30 days before, you may request a 50% credit towards registration fees for the following year (ticketed events are non-refundable). Please email all cancellation notices to Robin Powers at robin@cmig.com with the name of attendee, company name, reason for cancellation, payment method, phone and email. The Arc reserves the right to review and refund all registration fees it deems appropriate. No refunds for no-shows.

If I cannot attend can I transfer my registration to someone else?
If you cannot attend, but know someone who wants to be there, you can transfer your registration for free until 30 calendar days prior to the start of the event. Less than 30 days before there is a $25 transfer fee. To transfer your registration, please email Robin Powers at robin@cmig.com with the full name, email address, title, and company name of the new attendee as well as the full name and email address of the person they will be replacing.

Hotel & Travel

Are discounted rates available at the Sheraton San Diego Hotel & Marina?
Discounted hotel reservations will be available exclusively to attendees at the Sheraton San Diego Hotel & Marina. The discounted rate is $189.00 single/double plus tax. Discounted rates are subject to availability. Online housing will open in May.

When will my credit card be charged a deposit?
The hotel will charge one night room & tax as a guarantee for your reservation at the time the reservation is made. Final payment for the remainder of your stay will be collected upon departure and billed to the credit card given at check-in on your arrival day.

What is the hotel cancellation policy?
If you fail to cancel your sleeping room at least 72 hours prior to your arrival or you fail to check into the hotel on your scheduled arrival date, the hotel will charge your credit card on file one night room & tax as a late cancellation fee.

When do I get a confirmation number?
An immediate confirmation number will be populated upon completion of booking your room. A confirmation email will be sent within 30 minutes of booking.

Do I have to pay a hotel resort fee?
No. The hotel resort fee of $22/day is waived for attendees that book through the official room block.

What is included in my room cost?
Your room cost includes the waived resort fee and complimentary internet in the guest room.

What are the hotel check-in and check-out times?
Check-in time is at 3:00 p.m. check-out time is at 12:00 p.m. Early check-in and late-check out times can be requested and will be granted based on availability.

Can I park at the hotel?
Current self-parking rates at the hotel are $32 per day and valet is $37 per day.

What is the closest airport?
Attendees are responsible for transportation costs to and from airport. San Diego International Airport (code: SAN) is the major airport in San Diego, CA.

How do I get from the airport to the hotel?
The hotel offers a complimentary airport shuttle.

What kind of weather should I anticipate?
Average temperature in Orlando in October is 70°F (high) and 55°F (low).

Where can I find more information about visiting San Diego?
Coming soon.